Customer Service

New Health Care understands that security is one of the most significant concerns during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. This security technology ensures that the information you enter to register or make payments are all kept fully secure.

New Health Care utilises a godady SSL Certificate, providing 256-bit encryption. godady are one of the leading security certification companies in the world. You can feel rest assured that your transaction is 100% secure and is protected. We also use Royal Bank of Scotland’s Streamline service to process our credit card payments. RBS is one of the UK's largest banks.

When using our secure website, you will notice that a "lock" icon will appear in your browser window, showing that your web page is secured and the information being sent is confidential and not readable by others.

Our payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

Our site can be verified by clicking on the godady logo below:

RETURNS

Should you have a need to return goods, please e-mail sales@newhealthcare.co.uk, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Once the Returns Form has been completed it must be sent back to us by email. Our customer services team will provide you with a goods return authorisation code which you must provide with your return. Please ensure you have your order reference number ready when contacting us.

When returning goods (except when goods are faulty), the customer will carry the cost of returning goods.

To return products, please:

1. Complete and return the Returns Form (available by emailing sales@newhealthcare.co.uk).

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.

3. Send it back to:

New Health Supplies Limited

5-A Watkin Road

Wembley, Middx

HA9 0NL

United Kingdom

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal nature cannot be returned due to reasons of hygiene.

To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order and goods return authorisation code (provided by customer services). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

CANCELLATIONS

In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at sales@newhealthcare.co.uk before returning an item to request an Returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse a £6 handling charge will apply. Your statutory rights are not affected.